All terms are either weekday (Monday to Friday) or weekend (Friday to Monday) for the accommodation as equipped and described. The usual check-in time is 2pm (subject to unavoidable delays). The check-out time (usually 10am) You are obliged to leave everything in a clean and tidy condition and you are responsible for any damage done or loss sustained during your stay. Prices include VAT (where applicable) at the rates applicable at the time of printing and are subject to change if the rates or application of the tax changes. In the event of a change in the rate of VAT during the course of the year, your holiday will on behalf of Gisburne Park Pop Up Limited be invoiced at the new amount of VAT unless you have already taken your holiday or paid the balance in full prior to the date of the change.
We reserve the right to alter prices in our brochure or on the website, which may go up or down. We will advise you of the current price at the time of booking. The terms and conditions for bookings may change from time to time. Please check at the time of booking.
2. Making a booking
All offers and bookings are subject to availability. A binding contract comes into existence between you and Gisburne Park Pop Up once we have received your payment and we have issued a booking acceptance by e-mail.
You must check your booking acceptance as well as all other documents we send you carefully as soon as you receive them. If any information appearing on any document appears to be inaccurate in any way, you must let us know straight away. We regret we cannot accept any liability to make changes if we are not notified of any inaccuracy in any document within 10 days of our sending it out.
The contract shall be between you and Gisburne Park Pop Up Limited and be subject to English Law and the nonexclusive jurisdiction of the Courts of England and Wales.
3. Number in your party
The total number in your party must not exceed the capacity of the accommodation as advertised by us (two adults only per glamping bell tent). You should check the policy of your chosen accommodation carefully before booking.
Your balance is due and payable upon booking via the online booking system.
5. Changes by you
Once a booking has been confirmed by us to you, should you require it to be amended or re- invoiced for any reason (including for example accidental loss of the original invoice), if we accept this change, we will amend and include any costs or charges imposed. Up to 2 weeks before the holiday start date you may change your accommodation to another date subject to availability and payment of any outstanding difference in price. You may transfer your booking to someone else/another party (introduced by you) at any time providing you pay the administration fee of £25.00 and any outstanding balance. Note: Bookings may not be transferred to other parties after we have received notification of cancellation.
6. Cancellation by you
Telephone us immediately if you have to cancel and on the same day send us written confirmation quoting your booking reference. Your cancellation is effective from the date we receive your written confirmation from you, which will be acknowledged. Any holiday cancelled within 2 weeks of arrival due date will not be refunded. If you are due a refund as a result of a cancellation, this will be paid within 30 days of receipt of your written confirmation of the cancellation.
7. Linen & Towels
Bed linen is provided. This may be duvets, pillows or blankets, sheets and towels. You will be charged for loss of any of linen or towels provided.
8. Cancellation by Gisburne Park Pop Up
Very occasionally, in circumstances of ‘force majeure’ as defined in clause 15, we may have to cancel your booking. We will tell you as soon as possible, and offer you an alternative or a full refund. We regret we cannot pay compensation or any reimbursement of any expenses or costs you may incur as a result of any such cancellation or change.
9. Brochure and Website accuracy
We have taken care to ensure the accuracy at the time of publication of our brochure and continuously with the website, however information and prices may have changed by the time you book. There may be small differences between the actual accommodation and facilities and its description, as we are always looking for ways to make improvements. We will use our best endeavours to notify you of any changes to, or inaccuracies in any information contained in our brochure or on our website as soon as reasonably practicable after we become aware of that change or inaccuracy.
10. Activities and facilities
We reserve the right to alter or withdraw amenities or facilities or any activities without prior notice where reasonably necessary due to repairs, maintenance, weather conditions and circumstances beyond its control. The opening and closing dates of facilities are shown on each brochure entry and the website. Opening times may be limited.
11. Unreasonable behaviour
We have the right to refuse to hand over accommodation if the unreasonable behaviour of anyone in your party is likely to cause offence to other guests or to members of staff. In such cases all hire charges paid will not be refunded and the contract will be terminated and
we will not have any further liability. We reserve the right to terminate a holiday after the accommodation has been handed over, if the unreasonable behaviour of anyone in your party is likely to impair the enjoyment, comfort or health of other guests or members of staff. In these circumstances, no refund will be given. We also reserve the right to ask any person (s) who is not suitable due to unreasonable behaviour, damage to property, danger or annoyance to others to leave the park. In this event no refund will be due. There is an automatic £50.00 charge if we are called out to a disturbance of your doing where another guest has requested our assistance or where we have felt it necessary to attend a situation.
12. Damage to Accommodation
You are liable for any damage caused in the accommodation during the period of hire. We have the right to enter any accommodation (without prior notice if this is not practical or possible) if special circumstances or emergencies arise (for example if repairs need to be carried out). You are liable for any damage and or loss of property to the accommodation during the period of hire. Your credit card will be swiped / pre authorized on arrival to cover ourselves for the like. Bell tents net left as found in a clean and ordered state will also be charged with a min of £25.00 for extra cleaning.
13. Party Type
To ensure the accommodation and location booked is suitable for visitors with a disability, it is essential that all booking requests from parties including people with special needs, give us full and clear details of those needs at the time of booking. We also require confirmation as to whether or not the disabled visitor will be accompanied on their holiday by an individual able to attend to all their requirements.
14. Security Deposits
Your credit card will be swiped / pre authorized on arrival to cover ourselves for the like. Refusal to allow a credit card to be pre authorized or to pay the security deposit could result in your holiday being cancelled without any refund.
15. Special Requests (e.g. for adjacent bell tents)
These cannot be guaranteed, but every effort will be made to satisfy them.
16. Force Majeure
We cannot accept responsibility or pay any compensation where the performance or prompt performance of the contract is prevented or affected by reason of circumstances which amount to “force majeure”. Circumstances amounting to “force majeure” include any event which we could not, even with all due care, foresee or avoid. Such circumstances include the destruction or damage of your accommodation (which cannot reasonably be remedied to a satisfactory standard before the start of your holiday) through fire, flood, explosion, storm or other weather damage, break-in, criminal damage, riots or civil strife, industrial action, natural or nuclear disaster, fire, adverse weather conditions, war or threat of war, actual or threatened terrorist activity, epidemic and all similar situations beyond the owner’s control.
Pets are prohibited and are not allowed on site.
19. Your Vehicles & Possessions
Your vehicles, their accessories, contents and all possessions are left entirely at your risk. We are not responsible for any loss or damage from or to any vehicle or possession from any cause whatsoever. Please park in the car parking space provided and not on the grass or the main access routes through the park.
20. Our responsibility for your booking
We are responsible for making your booking in line with your instructions. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of your booking (or the appropriate proportion of this if not everyone on the booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.
21. Comments or concerns
You must notify any shortcomings with your accommodation immediately so that remedial action, if appropriate, can be taken. It may affect the investigation of your complaint and may impact on the level of compensation that you may be entitled to if you fail to notify the management of any complaint or claim during your holiday and write to us with full details within 28 days after your holiday had ended.
22. Data Protection Policy
Proper security measures are in place to protect your information. The information may also be provided to security or credit checking companies, public authorities such as customs/ immigration if required by them, or as required by law. We will not, however, pass any information onto any person not responsible for part of your accommodation and travel arrangements. This applies to any sensitive information that you give us such as details of any disabilities, or dietary/religious requirements. If we cannot pass this information to the relevant suppliers, we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant person. Gisburne Park Pop Up Limited use of your information is subject to our policy and is our responsibility. You are entitled to a copy of your information held by us. If you would like to see this please contact us.
We will hold your information, where collected by us, and may use it to provide you with holiday or special offer information. If you do not wish to receive such approaches in the future, please write to us. We will not pass your information on to any third parties for marketing use without your permission.
24. CONSIDERATIONS FOR EXTRA CLEANING AND SAFER CHECK-INS DUE TO COVID-19
We will be adhering to new enhanced cleaning procedures following strict government guidelines to provide a safer environment for guests and will given guidance on the importance of social distancing during check-in and throughout a guests stay.
As the accommodation is in a rural location, away from the hustle and bustle of any towns or city, all accommodations are self-contained making social distancing easier. Please read
accommodation descriptions fully to ensure they meet your location and accommodation requirements.
24. CANCELLATION DUE TO COVID-19
Cancellation and Postponement due to COVID-19 when the Customer has paid the accommodation in full:
i. The Customer may postpone the holiday until the government confirms that the social distancing measures to avoid transmission of COVID-19 do no longer prevail and that the situation is under control
ii. Gisburne Park Pop up Limited will propose alternative dates for the Customer to choose from. Once the new date is agreed, further to the situation being stabilised, we will use our reasonable endeavours to ensure that any of the charges paid are rolled over to the New Date.
iii. If the parties cannot agree a new date a full refund can be issued.